Luxurious Valentine’s Surprise Box

We pride ourselves on our quick and efficient order processing, ensuring that your products are shipped within 5 hours of order placement. Our detailed order processing timeline is as follows:

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  Orders placed before 12 PM: Orders received before 12 PM will be processed and shipped the same day. This allows us to provide rapid fulfillment and ensures that your products are on their way to you as quickly as possible.
  
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  Orders placed after 12 PM: Orders received after 12 PM will be processed and shipped the next business day. This approach ensures that even orders placed later in the day are prioritized and shipped promptly.
  
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  Orders placed after 12 PM on Friday: For orders placed after 12 PM on Friday, we will process and ship them on Monday. This is due to the weekend, but rest assured, your orders will be our priority as soon as the new week begins.
  

Note: While we consistently strive to ship orders promptly, there may be instances where delays occur due to an unexpected surge in order volume. During these peak times, we appreciate your understanding and patience as we work diligently to ensure all orders are processed and shipped as quickly as possible.

We guarantee that every product we sell will look like the pictures and match the description. It will also be free from defects. If you or your customer receives an item that doesn't meet these standards, we will give you a full refund or a replacement. 

15-Day Return Policy (from the date of receipt)

Our online platform offers our full range of products, and we will provide the same high level of delivery service and customer support as always, along with our free and easy returns policy. To help ease any concerns, we have extended the returns policy to 15 days as of May 31, 2020.

Two Ways to Return Products

1. Pick up: In most locations, we offer a free return pick-up service. The customer will see a pickup option when submitting the return request.
2. Self-Ship: If we don't offer a pick-up at your location, we will credit the shipping costs, provided the product meets the return policy terms and conditions. The reseller should share a scanned copy of the courier receipt via email for validation.

Please Note:

• We cannot accept returned garments that have been worn, washed, or had labels and tags removed.
• We do not accept returns or refunds for gift cards and downloadable products.
• Exchanges are possible for a different color or size, subject to availability. 
• Bodysuits and swimsuits must be returned with the original hygienic protective strip still intact.
• Panties and lingerie sets that include panties are final sale and not eligible for return.

Additional Product-Specific Return & Hygiene Policy

Due to hygiene, health, and intimate-wear considerations, certain categories are subject to enhanced restrictions.

Any product that includes, contains, or is supplied together with panties, briefs, thongs, crotch liners, or intimate bottomwear components shall be deemed a Final Sale item and shall not be eligible for return, exchange, refund, store credit, or replacement for reasons relating to size, fit, color preference, change of mind, or customer dissatisfaction.

This restriction applies, without limitation, to:

• Panties and briefs.
• Lingerie sets containing panties.
• Private lingerie and intimate apparel.
• Coordinated sets with detachable or non-detachable bottoms.
• Bodysuits having intimate contact areas.
• Any promotional bundle or gift box containing intimate products.

Honeymoon Gift Boxes are sold as curated specialty collections and are considered Final Sale products. As such, Honeymoon Gift Boxes are not eligible for return, exchange, refund, or partial cancellation, irrespective of whether individual items within the box would otherwise qualify for return.

Swimwear products may only be considered for return or exchange if:

• The hygienic protective strip remains fully intact;
• The product has not been worn, washed, altered, or damaged; and
• The request is approved following inspection.

Nightwear, nightgowns, babydolls, saree shapewear, saree silhouettes, silk satin slips, petticoats, tops, shirts, jeans, and fashion accessories may be eligible for return or exchange within fifteen (15) days of delivery, provided they are unused, unwashed, unworn, and returned with all original tags and packaging intact.